Privacy Policy
Effective Date: January 1, 2026 · Last Updated: February 28, 2026 · Version 2.1
Vivere Peptides, LLC (“Vivere,” “we,” “us,” or “our”) is committed to protecting the privacy of all individuals who interact with our website, products, and services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit viverepeptides.com (the “Site”) or engage with us in any capacity.
1. Who This Policy Covers
This Privacy Policy applies to all visitors, customers, prospective customers, researchers, institutional purchasers, and any individual who accesses our Site, places an order, creates an account, subscribes to our communications, or otherwise provides personal information to us. This Policy applies regardless of how you access the Site, including via desktop browser, mobile browser, or any future application.
2. Information We Collect
We collect information in several ways depending on how you interact with our Site and services. The categories below describe the types of information we may collect.
2.1 Information You Provide Directly
- —Full name, email address, phone number, and mailing/shipping address when you create an account or place an order
- —Billing information including credit card number, expiration date, and CVV (processed securely through our PCI-DSS compliant payment processor — we do not store full card numbers)
- —Institutional affiliation, research credentials, and intended research use when applicable
- —Communications you send to us, including customer support inquiries, feedback, and product reviews
- —Preferences and settings you configure in your account dashboard
2.2 Information Collected Automatically
- —Device information: browser type and version, operating system, device type, screen resolution
- —Network information: IP address, internet service provider, approximate geographic location
- —Usage data: pages visited, time spent on pages, click patterns, referring URLs, exit pages
- —Session data: session duration, frequency of visits, interaction sequences
- —Performance data: page load times, errors encountered, feature usage patterns
2.3 Information from Third Parties
- —Payment verification data from our payment processing partners (Stripe)
- —Shipping and delivery confirmation data from logistics partners (USPS, FedEx, UPS)
- —Fraud prevention and identity verification data from security service providers
- —Analytics data from third-party analytics platforms (Google Analytics, Hotjar)
- —Publicly available information from business registries when verifying institutional accounts
3. How We Use Your Information
We use the information we collect for the following purposes, each grounded in a legitimate business interest, contractual necessity, or your explicit consent:
- —Processing and fulfilling your orders, including payment processing, shipping, and delivery confirmation
- —Creating, maintaining, and securing your account
- —Communicating with you about orders, shipments, product updates, and customer service inquiries
- —Sending promotional communications and newsletters (only with your opt-in consent)
- —Improving our Site, products, and services through analytics and usage pattern analysis
- —Detecting, preventing, and investigating fraud, unauthorized access, and other illegal activities
- —Complying with legal obligations, including tax reporting and regulatory requirements
- —Verifying research credentials and institutional affiliations for qualified purchasers
- —Personalizing your experience and recommending products relevant to your research interests
- —Conducting internal research and development to improve product quality and service delivery
4. How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of third parties for the purposes described below:
| Category | Purpose | Data Shared |
|---|---|---|
| Payment Processors (Stripe) | Securely process transactions | Billing name, card details, billing address |
| Shipping Partners (USPS, FedEx) | Deliver your orders | Name, shipping address, phone number |
| Analytics Providers (Google Analytics) | Understand usage patterns | Anonymized usage data, device info |
| Email Service (Klaviyo) | Send transactional and marketing emails | Email address, name, purchase history |
| Cloud Infrastructure (Vercel, Supabase) | Host and serve our Site and data | All data processed through our Site |
| Fraud Prevention (Stripe Radar) | Detect and prevent fraudulent transactions | Transaction data, device fingerprint, IP |
| Legal / Regulatory | Comply with legal obligations | As required by law or legal process |
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- —Account information: retained for the duration of your account plus 3 years after account closure
- —Order and transaction records: retained for 7 years to comply with tax and accounting regulations
- —Customer support communications: retained for 3 years from the date of resolution
- —Marketing preferences and consent records: retained for the duration of your subscription plus 2 years
- —Analytics and usage data: retained in aggregated, anonymized form indefinitely; individual-level data retained for 26 months
- —Cookies and tracking data: retained according to the cookie-specific durations outlined in Section 9
When personal data is no longer needed, we securely delete or anonymize it using industry-standard methods. You may request earlier deletion of your data as described in Section 8.
6. Data Security
We implement robust technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- —TLS 1.3 encryption for all data transmitted between your browser and our servers
- —AES-256 encryption for personal data stored at rest in our databases
- —PCI-DSS Level 1 compliant payment processing through Stripe — we never store full credit card numbers on our servers
- —Regular security audits, penetration testing, and vulnerability assessments conducted by third-party security firms
- —Role-based access controls limiting employee access to personal data on a strict need-to-know basis
- —Multi-factor authentication required for all administrative access to our systems
- —Automated threat detection and monitoring systems with 24/7 alerting
- —Employee security awareness training conducted quarterly
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents in accordance with applicable breach notification laws.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- —Right to Access: Request a copy of the personal information we hold about you
- —Right to Correction: Request correction of inaccurate or incomplete personal information
- —Right to Deletion: Request deletion of your personal information, subject to certain legal exceptions
- —Right to Portability: Request a machine-readable copy of your data for transfer to another service
- —Right to Restrict Processing: Request that we limit how we use your data in certain circumstances
- —Right to Object: Object to processing of your data for direct marketing or based on legitimate interests
- —Right to Withdraw Consent: Withdraw previously given consent at any time without affecting prior processing
- —Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment
To exercise any of these rights, contact us at privacy@viverepeptides.com. We will respond to verified requests within 30 days (or 45 days for complex requests, with notice). We may ask you to verify your identity before processing your request.
8. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant content. Below is a summary of the cookies we use:
| Cookie | Type | Duration | Purpose |
|---|---|---|---|
| session_id | Essential | Session | Maintains your session state and shopping cart |
| auth_token | Essential | 30 days | Keeps you signed in across visits |
| csrf_token | Essential | Session | Protects against cross-site request forgery |
| _ga / _gid | Analytics | 2 years / 24 hours | Google Analytics — tracks anonymous usage patterns |
| _hj* | Analytics | 1 year | Hotjar — session recordings and heatmaps |
| cookie_consent | Functional | 1 year | Remembers your cookie preferences |
| cart_items | Functional | 30 days | Preserves your shopping cart between sessions |
| recently_viewed | Functional | 90 days | Tracks products you have recently viewed |
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impact Site functionality. Most browsers allow you to block or delete cookies, but some features of our Site may not function properly without them.
9. Children’s Privacy
Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. All purchasers must be at least 18 years of age and agree to our Terms of Service. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe a child has provided us with personal data, please contact us immediately at privacy@viverepeptides.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
- —Update the "Last Updated" date at the top of this Policy
- —Post the revised Policy on our Site with a prominent notice
- —Notify you via email if you have an account with us (for material changes)
- —Provide a summary of key changes for your convenience
We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of our Site after changes are posted constitutes your acceptance of the revised Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below: