For Research Use Only — Not for Human Consumption
Legal Policies
Data & Privacy

Privacy Policy

Effective Date: January 1, 2026 · Last Updated: February 28, 2026 · Version 2.1

Vivere Peptides, LLC (“Vivere,” “we,” “us,” or “our”) is committed to protecting the privacy of all individuals who interact with our website, products, and services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit viverepeptides.com (the “Site”) or engage with us in any capacity.

1. Who This Policy Covers

This Privacy Policy applies to all visitors, customers, prospective customers, researchers, institutional purchasers, and any individual who accesses our Site, places an order, creates an account, subscribes to our communications, or otherwise provides personal information to us. This Policy applies regardless of how you access the Site, including via desktop browser, mobile browser, or any future application.

2. Information We Collect

We collect information in several ways depending on how you interact with our Site and services. The categories below describe the types of information we may collect.

2.1 Information You Provide Directly

  • Full name, email address, phone number, and mailing/shipping address when you create an account or place an order
  • Billing information including credit card number, expiration date, and CVV (processed securely through our PCI-DSS compliant payment processor — we do not store full card numbers)
  • Institutional affiliation, research credentials, and intended research use when applicable
  • Communications you send to us, including customer support inquiries, feedback, and product reviews
  • Preferences and settings you configure in your account dashboard

2.2 Information Collected Automatically

  • Device information: browser type and version, operating system, device type, screen resolution
  • Network information: IP address, internet service provider, approximate geographic location
  • Usage data: pages visited, time spent on pages, click patterns, referring URLs, exit pages
  • Session data: session duration, frequency of visits, interaction sequences
  • Performance data: page load times, errors encountered, feature usage patterns

2.3 Information from Third Parties

  • Payment verification data from our payment processing partners (Stripe)
  • Shipping and delivery confirmation data from logistics partners (USPS, FedEx, UPS)
  • Fraud prevention and identity verification data from security service providers
  • Analytics data from third-party analytics platforms (Google Analytics, Hotjar)
  • Publicly available information from business registries when verifying institutional accounts

3. How We Use Your Information

We use the information we collect for the following purposes, each grounded in a legitimate business interest, contractual necessity, or your explicit consent:

  • Processing and fulfilling your orders, including payment processing, shipping, and delivery confirmation
  • Creating, maintaining, and securing your account
  • Communicating with you about orders, shipments, product updates, and customer service inquiries
  • Sending promotional communications and newsletters (only with your opt-in consent)
  • Improving our Site, products, and services through analytics and usage pattern analysis
  • Detecting, preventing, and investigating fraud, unauthorized access, and other illegal activities
  • Complying with legal obligations, including tax reporting and regulatory requirements
  • Verifying research credentials and institutional affiliations for qualified purchasers
  • Personalizing your experience and recommending products relevant to your research interests
  • Conducting internal research and development to improve product quality and service delivery

4. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties for the purposes described below:

CategoryPurposeData Shared
Payment Processors (Stripe)Securely process transactionsBilling name, card details, billing address
Shipping Partners (USPS, FedEx)Deliver your ordersName, shipping address, phone number
Analytics Providers (Google Analytics)Understand usage patternsAnonymized usage data, device info
Email Service (Klaviyo)Send transactional and marketing emailsEmail address, name, purchase history
Cloud Infrastructure (Vercel, Supabase)Host and serve our Site and dataAll data processed through our Site
Fraud Prevention (Stripe Radar)Detect and prevent fraudulent transactionsTransaction data, device fingerprint, IP
Legal / RegulatoryComply with legal obligationsAs required by law or legal process

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

  • Account information: retained for the duration of your account plus 3 years after account closure
  • Order and transaction records: retained for 7 years to comply with tax and accounting regulations
  • Customer support communications: retained for 3 years from the date of resolution
  • Marketing preferences and consent records: retained for the duration of your subscription plus 2 years
  • Analytics and usage data: retained in aggregated, anonymized form indefinitely; individual-level data retained for 26 months
  • Cookies and tracking data: retained according to the cookie-specific durations outlined in Section 9

When personal data is no longer needed, we securely delete or anonymize it using industry-standard methods. You may request earlier deletion of your data as described in Section 8.

6. Data Security

We implement robust technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • TLS 1.3 encryption for all data transmitted between your browser and our servers
  • AES-256 encryption for personal data stored at rest in our databases
  • PCI-DSS Level 1 compliant payment processing through Stripe — we never store full credit card numbers on our servers
  • Regular security audits, penetration testing, and vulnerability assessments conducted by third-party security firms
  • Role-based access controls limiting employee access to personal data on a strict need-to-know basis
  • Multi-factor authentication required for all administrative access to our systems
  • Automated threat detection and monitoring systems with 24/7 alerting
  • Employee security awareness training conducted quarterly

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents in accordance with applicable breach notification laws.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete personal information
  • Right to Deletion: Request deletion of your personal information, subject to certain legal exceptions
  • Right to Portability: Request a machine-readable copy of your data for transfer to another service
  • Right to Restrict Processing: Request that we limit how we use your data in certain circumstances
  • Right to Object: Object to processing of your data for direct marketing or based on legitimate interests
  • Right to Withdraw Consent: Withdraw previously given consent at any time without affecting prior processing
  • Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment

To exercise any of these rights, contact us at privacy@viverepeptides.com. We will respond to verified requests within 30 days (or 45 days for complex requests, with notice). We may ask you to verify your identity before processing your request.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant content. Below is a summary of the cookies we use:

CookieTypeDurationPurpose
session_idEssentialSessionMaintains your session state and shopping cart
auth_tokenEssential30 daysKeeps you signed in across visits
csrf_tokenEssentialSessionProtects against cross-site request forgery
_ga / _gidAnalytics2 years / 24 hoursGoogle Analytics — tracks anonymous usage patterns
_hj*Analytics1 yearHotjar — session recordings and heatmaps
cookie_consentFunctional1 yearRemembers your cookie preferences
cart_itemsFunctional30 daysPreserves your shopping cart between sessions
recently_viewedFunctional90 daysTracks products you have recently viewed

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impact Site functionality. Most browsers allow you to block or delete cookies, but some features of our Site may not function properly without them.

9. Children’s Privacy

Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. All purchasers must be at least 18 years of age and agree to our Terms of Service. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe a child has provided us with personal data, please contact us immediately at privacy@viverepeptides.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this Policy
  • Post the revised Policy on our Site with a prominent notice
  • Notify you via email if you have an account with us (for material changes)
  • Provide a summary of key changes for your convenience

We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of our Site after changes are posted constitutes your acceptance of the revised Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

Emailprivacy@viverepeptides.com
Phone(406) 555-0142
Mailing AddressVivere Peptides, LLC · Attn: Privacy Officer · 221 E Main St, Suite 200 · Bozeman, MT 59715
Response TimeWithin 2 business days
Legal Agreement

Terms of Service

Effective Date: January 1, 2026 · Last Updated: February 28, 2026

These Terms of Service (“Terms”) govern your access to and use of the Vivere Peptides website, products, and services. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, do not use our Site.

1. Acceptance of Terms

By accessing, browsing, or placing an order through viverepeptides.com (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legally binding agreement between you and Vivere Peptides, LLC (“Vivere,” “we,” “us,” or “our”), a Montana limited liability company. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting. Your continued use of the Site following any modifications constitutes acceptance of the updated Terms.

2. Account Registration

To place orders, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

  • You must be at least 18 years of age to create an account
  • Each individual may maintain only one account
  • Account sharing is prohibited — credentials are non-transferable
  • We reserve the right to suspend or terminate accounts that violate these Terms
  • Institutional accounts require verification of research credentials

3. Product Descriptions

We make every effort to ensure that product descriptions, images, purity levels, and specifications on our Site are accurate and up to date. However, we do not warrant that product descriptions or other content on the Site are error-free, complete, or current. All products are sold strictly as reference materials for in-vitro research and laboratory use. Product images are representative and may vary slightly from the actual product received. Purity percentages represent results from our most recent batch testing and may vary slightly between production lots within published tolerances.

4. Ordering & Payment

All orders placed through our Site are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.

  • We accept Visa, Mastercard, American Express, Discover, and ACH bank transfers
  • Payment is processed at the time your order is placed
  • All prices are listed in US Dollars (USD)
  • You agree to pay all charges incurred under your account, including applicable taxes and shipping fees
  • Promotional codes are single-use, non-transferable, and cannot be combined unless otherwise stated
  • Orders exceeding $2,500 may require additional verification before processing

5. Pricing

All prices displayed on our Site are in US Dollars and are subject to change without notice. While we strive to maintain accurate pricing, in the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price. If your order is cancelled due to a pricing error, we will issue a full refund and notify you of the correct price. Prices do not include applicable sales tax, which will be calculated at checkout based on your shipping destination. Volume discounts and institutional pricing are available upon request.

6. Research Use Restrictions

Important Notice
All products sold by Vivere Peptides are intended strictly for in-vitro laboratory research and educational purposes only. Products are NOT for human consumption, veterinary use, therapeutic application, or any clinical use. By purchasing our products, you expressly represent and warrant that you will comply with all applicable laws and regulations regarding the purchase, handling, storage, and use of research peptides.
  • Products must not be used for human or animal consumption under any circumstances
  • Products must not be used for diagnostic, therapeutic, or clinical purposes
  • Products must not be resold, redistributed, or relabeled for any unapproved use
  • Purchasers assume full responsibility for ensuring compliance with all applicable local, state, federal, and international regulations
  • Products must be handled by qualified personnel in appropriate laboratory settings
  • Proper personal protective equipment (PPE) must be used when handling all products
  • Products must be stored according to the specifications provided on the Certificate of Analysis
  • Any misuse of products may result in immediate account termination and legal action

7. Shipping

We offer multiple shipping options to ensure timely and secure delivery of your research materials. Orders placed before 3:00 PM EST on business days are eligible for same-day processing. Shipping times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather events, customs, or other factors outside our control. Risk of loss and title for products pass to you upon delivery to the carrier. For full shipping details, please refer to our Shipping Policy.

8. Returns & Refunds

Due to the nature of our products and strict quality control requirements, returns are subject to specific conditions. Unopened, undamaged products may be returned within 14 days of delivery for a full refund. Opened or used products cannot be returned for safety and contamination prevention reasons. Damaged or incorrect orders will be replaced at no additional cost. For complete return procedures, please refer to our Return & Refund Policy.

9. Intellectual Property

All content on the Site — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and arrangement — is the property of Vivere Peptides, LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. The Vivere Peptides name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Vivere Peptides, LLC. You may not use these marks without our prior written permission.

  • You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our Site without written permission
  • Limited, non-commercial use of product descriptions for academic citations is permitted with proper attribution
  • Any unauthorized use of our intellectual property may result in legal action

10. User Content

If you submit content to our Site — including reviews, comments, or feedback — you grant Vivere Peptides a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media. You represent that you own or control all rights to the content you submit and that such content does not violate any third party’s rights.

11. Age Verification

You must be at least 18 years of age to access our Site, create an account, or purchase products. By using our Site, you represent and warrant that you are at least 18 years old. We reserve the right to request proof of age at any time and to refuse service to anyone who cannot verify their age. If we discover that a user is under 18, we will immediately terminate their account and cancel any pending orders.

12. Privacy

Your use of our Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data collection, use, and protection practices. By using our Site, you consent to the data practices described in our Privacy Policy.

13. Third-Party Links

Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by Vivere Peptides. We are not responsible for the content, privacy policies, or practices of any third-party websites. Links to third-party sites do not constitute an endorsement by Vivere Peptides. You access third-party sites at your own risk and should review their terms and policies before engaging with them.

14. Disclaimers

FDA Disclaimer
The products sold on this website have not been evaluated by the Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease. All products are sold as research chemicals only and are not intended for human consumption.

THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR VIRUS-FREE.

15. Research Disclaimer

Information provided on our Site regarding peptides, their structures, and their studied effects is compiled from published scientific literature and is presented for educational and informational purposes only. This information does not constitute medical advice, recommendations for treatment, or endorsement of any specific use. Researchers are responsible for conducting their own due diligence and complying with all applicable regulations and institutional review board requirements.

16. Indemnification

You agree to indemnify, defend, and hold harmless Vivere Peptides, LLC, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys’ fees, arising out of or relating to: (a) your use of the Site or products; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your misuse of any product purchased from us; or (e) your infringement of any third party’s rights. This obligation survives termination of your account and these Terms.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VIVERE PEPTIDES, LLC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Montana, United States, without regard to its conflict of laws provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Gallatin County, Montana, and you consent to the personal jurisdiction of such courts.

19. Export Controls

Our products may be subject to United States export control laws and regulations. You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce and sanctions programs administered by the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC). You represent and warrant that you are not located in, or a resident or national of, any country subject to U.S. trade sanctions, and that you are not on any U.S. government restricted parties list. International orders may require additional documentation and are subject to review.

20. Dispute Resolution & Arbitration

Binding Arbitration
By agreeing to these Terms, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules.
  • Arbitration shall take place in Gallatin County, Montana, or at another mutually agreed location
  • The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction
  • Each party shall bear its own costs and attorneys' fees unless the arbitrator determines otherwise
  • Class action waiver: You agree to resolve disputes on an individual basis only — class actions, class arbitrations, and representative actions are not permitted
  • Small claims exception: Either party may bring qualifying claims in small claims court as an alternative to arbitration
  • You retain the right to seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights

21. Modifications to Terms

Vivere Peptides reserves the right to modify, amend, or replace these Terms at any time at our sole discretion. Material changes will be communicated via email notification to registered account holders and by posting a prominent notice on our Site. Changes become effective immediately upon posting unless otherwise specified. It is your responsibility to review these Terms periodically. Your continued use of the Site after modifications constitutes acceptance of the updated Terms. If you do not agree with any modifications, your sole remedy is to discontinue use of the Site and close your account.

22. Contact Information

For questions or concerns about these Terms of Service, please contact us:

Emaillegal@viverepeptides.com
Phone(406) 555-0142
Mailing AddressVivere Peptides, LLC · Attn: Legal Department · 221 E Main St, Suite 200 · Bozeman, MT 59715
Business HoursMonday – Friday, 9 AM – 5 PM MST
Order Fulfillment

Shipping Policy

Effective Date: January 1, 2026 · Last Updated: February 28, 2026

Vivere Peptides is committed to delivering your research materials promptly and in optimal condition. We ship from our climate-controlled facility in Bozeman, Montana using temperature-controlled packaging to ensure product integrity throughout transit.

1. Processing Times

Orders placed before 3:00 PM EST on business days (Monday through Friday, excluding federal holidays) are eligible for same-day processing. Orders placed after 3:00 PM EST or on weekends and holidays will be processed the next business day. During periods of high demand, processing may take up to 2 business days. You will receive an email confirmation with tracking information once your order has shipped.

2. Shipping Methods & Rates

We offer the following shipping options for domestic orders within the contiguous United States:

MethodEstimated DeliveryCost
USPS Priority Mail2 – 3 business days$8.95
FedEx 2Day2 business days$14.95
FedEx Overnight1 business day$29.95
FedEx Priority OvernightNext morning by 10:30 AM$44.95
Free Shipping
Orders totaling $150 or more qualify for free USPS Priority Mail shipping. This offer applies to domestic orders within the contiguous United States only and is calculated after any discounts or promotional codes are applied.

3. Temperature-Controlled Packaging

All peptide products are shipped in insulated packaging with gel ice packs to maintain a stable temperature range of 2–8°C during transit. Our packaging has been validated to maintain cold chain integrity for up to 72 hours under standard conditions. During extreme summer months (June through September), we may automatically upgrade shipping methods at no additional cost to ensure product quality upon arrival.

  • Insulated foam-lined shipping containers rated for 72+ hour cold chain
  • Phase-change gel packs maintain 2–8°C temperature range
  • Temperature indicator strips included with every shipment for verification
  • Products are vacuum-sealed in light-protective packaging
  • Reconstitution supplies (BAC water) are packed separately to prevent cross-contamination

4. Alaska, Hawaii & U.S. Territories

We ship to Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands via USPS Priority Mail or FedEx 2Day. Delivery times to these destinations may be extended by 1–3 additional business days. Shipping rates for non-contiguous destinations may differ from the standard rates listed above. Exact shipping costs will be calculated at checkout based on your destination and order weight.

5. International Shipping

Vivere Peptides currently ships to select international destinations. Due to the nature of our products, international shipments are subject to the import regulations of the destination country. The buyer is responsible for all customs duties, import taxes, and fees assessed by the destination country. Vivere Peptides is not responsible for delays caused by customs inspections or regulatory holds. Please allow 7–21 business days for international delivery. Contact us at orders@viverepeptides.com before placing an international order to confirm availability and shipping options.

6. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your shipment in real time. Tracking information may take up to 4 hours to become active after the shipping notification is sent. You can also track your order by logging into your account and visiting the Order History section. If you have not received tracking information within 24 hours of your expected ship date, please contact our support team.

7. Delivery Issues

If your package is lost, damaged, or stolen during transit, please contact us within 48 hours of the expected delivery date. We will work with the carrier to investigate and, in most cases, will reship your order at no additional cost. Vivere Peptides is not responsible for packages marked as delivered by the carrier. We recommend using a secure delivery location or requiring a signature for high-value orders. If a shipment arrives with a compromised temperature indicator, do not use the products and contact us immediately for a replacement.

8. Shipping Restrictions

We cannot ship to P.O. Boxes for expedited shipping methods (FedEx 2Day, Overnight, or Priority Overnight). USPS Priority Mail may be delivered to P.O. Boxes. Certain products may be restricted from shipment to specific states or jurisdictions. We reserve the right to cancel orders that cannot be shipped to the provided address due to regulatory restrictions. Orders requiring age or identity verification may require a signature upon delivery.

9. Contact Us

For shipping inquiries, order status updates, or delivery issues, please reach out to our fulfillment team:

Emailorders@viverepeptides.com
Phone(406) 555-0142
HoursMonday – Friday, 9 AM – 5 PM MST
Response TimeWithin 4 business hours
Returns & Exchanges

Return & Refund Policy

Effective Date: January 1, 2026 · Last Updated: February 28, 2026

At Vivere Peptides, product quality and customer satisfaction are our top priorities. Due to the nature of research-grade peptides and strict quality control requirements, our return policy is designed to ensure the safety and integrity of all products while treating our customers fairly.

1. Return Eligibility

Unopened, undamaged products in their original sealed packaging may be returned within 14 calendar days of delivery for a full refund. To be eligible for a return, the following conditions must be met:

  • Products must be in their original, unopened, and factory-sealed packaging
  • Products must not have been exposed to temperatures outside the recommended storage range
  • The return must be initiated within 14 calendar days of the confirmed delivery date
  • You must have your order number and proof of purchase
  • Products purchased with a promotional or bulk discount may be refunded at the discounted price paid

2. Non-Returnable Items

For safety, regulatory, and quality assurance reasons, the following items cannot be returned or refunded:

  • Opened or unsealed vials, regardless of the amount used or remaining
  • Products with broken or tampered security seals
  • Products that have been stored improperly (outside 2–8°C) after delivery
  • Products returned after the 14-day return window
  • Bacteriostatic water and reconstitution supplies that have been opened
  • Custom or special-order products manufactured to specific specifications
  • Gift cards or store credit
Important
Once a vial seal has been broken, the product cannot be returned due to contamination risk and regulatory requirements. Please verify your order carefully before opening any products.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we will replace it at no additional cost. To report a damaged or incorrect order:

  • Contact us within 48 hours of delivery at returns@viverepeptides.com
  • Include your order number, a description of the issue, and photographs of the damage or incorrect item
  • Do not discard the damaged product or packaging until we have reviewed your claim
  • We will provide a prepaid return label for the damaged item and ship a replacement within 1–2 business days
  • If the product is out of stock, we will offer a full refund or a comparable replacement at your choice
Our Guarantee
Vivere Peptides guarantees every product we sell. If your product arrives damaged, with a compromised temperature indicator, or does not match its Certificate of Analysis, we will replace it immediately — no questions asked.

4. How to Initiate a Return

To initiate a return, follow these steps:

  • Email returns@viverepeptides.com with your order number, the item(s) you wish to return, and the reason for your return
  • Our team will review your request and respond within 1 business day with a Return Merchandise Authorization (RMA) number
  • Pack the item(s) securely in insulated packaging with cold packs to maintain temperature during transit
  • Ship the item(s) to the address provided with your RMA confirmation — include the RMA number on the outside of the package
  • We recommend using a trackable shipping method with insurance for return shipments

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect product. We do not accept returns shipped without a valid RMA number.

5. Refund Processing

Once we receive and inspect your return, we will process your refund. Please allow the following timeframes:

StepTimeframe
Return inspection & approval1 – 2 business days after receipt
Refund issued to original payment method3 – 5 business days after approval
Refund appears on your statement5 – 10 business days (varies by bank)

Refunds are issued to the original payment method used for the purchase. If you paid by credit card, the refund will appear on your next statement. If you paid by ACH transfer, the refund will be returned to your bank account. Shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We do not offer direct exchanges at this time. If you need a different product, please initiate a return for the original item and place a new order. If the original order qualified for free shipping and the return brings the order total below the free shipping threshold, the original shipping cost may be deducted from your refund.

7. Order Cancellations

Orders may be cancelled free of charge if the cancellation request is received before the order enters the fulfillment process. Once an order has been packed or shipped, it cannot be cancelled and must be returned per our standard return policy. To cancel an order, contact us immediately at orders@viverepeptides.com with your order number. Same-day processing orders are prioritized and may enter fulfillment quickly — early cancellation requests are strongly encouraged.

8. Contact Us

For return, refund, or exchange inquiries, please contact our customer service team:

Emailreturns@viverepeptides.com
Phone(406) 555-0142
HoursMonday – Friday, 9 AM – 5 PM MST
Response TimeWithin 1 business day
California Privacy

CCPA Notice

California Consumer Privacy Act Disclosure · Effective January 1, 2026

This CCPA Notice supplements our Privacy Policy and applies solely to residents of the State of California. It describes the categories of personal information we collect, the purposes for which we use it, and the rights available to you under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, “CCPA”).

1. Categories of Personal Information Collected

In the preceding 12 months, Vivere Peptides has collected the following categories of personal information from California consumers:

CategoryExamplesCollected
IdentifiersName, email address, postal address, phone number, account nameYes
Customer RecordsBilling address, credit card number (last 4 digits), purchase historyYes
Commercial InformationProducts purchased, order history, shopping preferencesYes
Internet ActivityBrowsing history on our Site, search queries, interaction dataYes
Geolocation DataApproximate location derived from IP addressYes
Professional InformationInstitutional affiliation, research credentialsYes
InferencesPreferences, characteristics, and behaviors derived from collected dataYes
Sensitive Personal InfoAccount login credentials (encrypted)Yes

2. How We Use Your Information

We collect and use personal information for the following business and commercial purposes:

  • Processing and fulfilling orders and transactions
  • Creating and managing your account
  • Providing customer support and responding to inquiries
  • Improving our products, services, and website functionality
  • Sending marketing communications (with your consent)
  • Detecting and preventing fraud, security incidents, and illegal activity
  • Complying with legal obligations and regulatory requirements
  • Conducting internal research and analytics
  • Verifying purchaser eligibility and research credentials

3. Sale and Sharing of Personal Information

Vivere Peptides does not sell your personal information to third parties for monetary consideration. We do not share your personal information for cross-context behavioral advertising purposes. We may disclose personal information to service providers who assist us in operating our business, as described in our Privacy Policy. These service providers are contractually bound to use your information only for the purposes we specify.

4. Your California Privacy Rights

As a California resident, you have the following rights under the CCPA:

  • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes, and the categories of third parties with whom we share it
  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain legal exceptions
  • Right to Correct: You may request that we correct inaccurate personal information we maintain about you
  • Right to Opt-Out of Sale/Sharing: Although we do not sell your data, you have the right to opt out of any future sale or sharing of your personal information
  • Right to Limit Use of Sensitive Information: You may limit our use of sensitive personal information to purposes necessary for providing our products and services
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

5. How to Exercise Your Rights

You may submit a request to exercise your CCPA rights by any of the following methods:

  • Email: privacy@viverepeptides.com with the subject line "CCPA Request"
  • Phone: (406) 555-0142 (Monday – Friday, 9 AM – 5 PM MST)
  • Mail: Vivere Peptides, LLC · Attn: Privacy Officer · 221 E Main St, Suite 200 · Bozeman, MT 59715

We will acknowledge your request within 10 business days and provide a substantive response within 45 calendar days. If additional time is needed, we will notify you of the extension (up to an additional 45 days) and the reason for the delay.

6. Verification Process

To protect your privacy and security, we must verify your identity before processing your request. Verification may require:

  • Matching at least two pieces of personal information you provide with information we already maintain
  • For requests to access specific pieces of personal information, a signed declaration under penalty of perjury
  • If we cannot verify your identity, we may ask for additional information or deny the request

7. Authorized Agents

You may designate an authorized agent to submit a CCPA request on your behalf. To do so, you must provide the agent with written permission and we will require the agent to verify their identity. Alternatively, you may provide a power of attorney under California Probate Code sections 4121–4130. We may contact you directly to confirm the agent’s authorization.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Notice and our Privacy Policy, unless a longer retention period is required by law. For specific retention periods, please refer to Section 5 of our Privacy Policy.

9. Changes to This Notice

We may update this CCPA Notice periodically to reflect changes in our practices or applicable law. We will post the updated Notice on our Site and update the effective date. We encourage you to review this Notice regularly to stay informed about your California privacy rights.

10. Contact Us

For questions about this CCPA Notice or to exercise your rights:

Emailprivacy@viverepeptides.com
Phone(406) 555-0142
Mailing AddressVivere Peptides, LLC · Attn: Privacy Officer · 221 E Main St, Suite 200 · Bozeman, MT 59715
Response TimeWithin 10 business days
Regulatory & Compliance

Research Disclaimer

Effective Date: January 1, 2026 · Last Updated: February 28, 2026

This Research Disclaimer governs the purchase and use of all products sold by Vivere Peptides, LLC. By purchasing or using any of our products, you acknowledge and agree to the terms outlined below. Please read this disclaimer carefully before placing an order.

1. FDA Disclaimer

FDA Notice
The products offered by Vivere Peptides have not been evaluated by the United States Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition. No claims are made regarding the therapeutic or medicinal properties of any product. All statements regarding peptide research are based on published scientific literature and are provided for informational and educational purposes only.

2. Research Use Only

All products sold by Vivere Peptides are classified as research chemicals and are intended exclusively for in-vitro laboratory research and educational purposes. “In-vitro” refers to studies performed outside a living organism, such as in test tubes, cell cultures, or other controlled laboratory environments. The following restrictions apply without exception:

  • Products are NOT intended for human consumption, ingestion, injection, inhalation, or any form of self-administration
  • Products are NOT intended for veterinary use or animal consumption
  • Products are NOT intended for use as food additives, dietary supplements, or cosmetic ingredients
  • Products are NOT intended for diagnostic, therapeutic, or clinical applications
  • Products must NOT be used in any manner inconsistent with their labeling as research chemicals
  • Products must NOT be marketed, advertised, or represented as being suitable for human or animal use
  • Products must NOT be resold to any party who intends to use them for purposes other than legitimate research
Compliance Warning
Any use of Vivere Peptides products for human consumption or any purpose other than legitimate in-vitro research may violate federal, state, and local laws and regulations. Violators may be subject to criminal prosecution and civil liability. Vivere Peptides will cooperate fully with law enforcement agencies investigating misuse of our products.

3. No Medical Advice

Nothing on the Vivere Peptides website, product labels, Certificates of Analysis, marketing materials, or any other communication from Vivere Peptides constitutes medical advice. The scientific information and research references provided on our Site are compiled from peer-reviewed publications and are presented for educational purposes only. This information should not be interpreted as:

  • A recommendation for any specific treatment, therapy, or medical protocol
  • A substitute for professional medical advice, diagnosis, or treatment
  • An endorsement of the use of any peptide for human therapeutic purposes
  • A claim that any product has been proven safe or effective for human use
  • Medical guidance for self-treatment of any condition

If you are experiencing a medical condition, seek immediate advice from a qualified healthcare professional. Never disregard professional medical advice or delay seeking treatment based on information found on our website.

4. Purchaser Responsibility

By purchasing products from Vivere Peptides, you represent, warrant, and agree to the following:

  • You are at least 18 years of age
  • You are purchasing products solely for legitimate in-vitro research or educational purposes
  • You have the knowledge, training, and qualifications necessary to safely handle research-grade peptides
  • You will comply with all applicable local, state, federal, and international laws and regulations regarding the purchase, possession, handling, storage, and disposal of research chemicals
  • You will use appropriate personal protective equipment (PPE) including gloves, lab coat, and eye protection when handling products
  • You will store all products according to the conditions specified on the Certificate of Analysis and product labeling
  • You will properly dispose of all products and related waste in accordance with applicable environmental and safety regulations
  • You will not transfer, sell, or provide products to any individual under 18 years of age
  • You will not transfer, sell, or provide products to any individual who intends to use them for human consumption or any unauthorized purpose
  • You assume all responsibility and liability for the use, handling, and storage of products after delivery
  • You will maintain appropriate laboratory safety protocols and documentation as required by your institution or applicable regulations

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIVERE PEPTIDES, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INJURY, ILLNESS, DAMAGE, DEATH, OR ANY OTHER CONSEQUENCE RESULTING FROM THE USE OR MISUSE OF ANY PRODUCT PURCHASED FROM VIVERE PEPTIDES. THIS LIMITATION APPLIES TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

Without limiting the foregoing, Vivere Peptides expressly disclaims liability for:

  • Any adverse effects resulting from human consumption, injection, inhalation, or topical application of any product
  • Any damages resulting from improper handling, storage, or disposal of products
  • Any consequences of using products in a manner inconsistent with their intended research purpose
  • Any damages arising from reliance on scientific information or research references provided on our Site
  • Any losses resulting from unauthorized modification, compounding, or combination of our products with other substances
  • Any regulatory or legal consequences resulting from your failure to comply with applicable laws

6. Product Catalog & Purity Standards

All Vivere Peptides products are manufactured and tested to research-grade standards. Each product lot is accompanied by a Certificate of Analysis (CoA) documenting purity, identity, and quality test results. Our standard purity specification is ≥99% as determined by HPLC analysis. Testing is performed in ISO/IEC 17025 accredited laboratories.

  • HPLC (High-Performance Liquid Chromatography) for purity determination
  • Mass Spectrometry (MS) for identity confirmation and molecular weight verification
  • Endotoxin testing (LAL method) to ensure research-grade quality
  • Sterility testing for lyophilized products where applicable
  • Heavy metals testing to confirm absence of toxic contaminants
  • Residual solvent analysis per ICH Q3C guidelines

CoAs are available for download on each product page and are also included with every shipment. If you require additional testing or custom specifications, please contact our quality team at quality@viverepeptides.com.

7. Regulatory Status

Research peptides exist in a complex regulatory landscape that varies by jurisdiction. Vivere Peptides operates in compliance with all applicable United States federal and state regulations. However, the regulatory status of specific peptides may differ in other countries and jurisdictions. It is the buyer’s sole responsibility to determine the regulatory status of any product in their jurisdiction before purchasing.

Regulatory Note
Some peptides available in our catalog may be subject to additional regulatory requirements in certain states or countries. We monitor regulatory changes and update our catalog accordingly, but cannot guarantee real-time compliance information for all jurisdictions. If you have questions about the regulatory status of a specific product, please contact us before ordering.

8. Indemnification

By purchasing from Vivere Peptides, you agree to indemnify, defend, and hold harmless Vivere Peptides, LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use or misuse of any product, your violation of this Disclaimer or our Terms of Service, or your violation of any applicable law or regulation.

9. Contact Us

For questions about this Research Disclaimer or our products, please contact us:

Emaillegal@viverepeptides.com
Quality Teamquality@viverepeptides.com
Phone(406) 555-0142
Mailing AddressVivere Peptides, LLC · 221 E Main St, Suite 200 · Bozeman, MT 59715

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