Privacy Policy

• Information you provide: your name, email address, phone number, delivery address, and message content when you complete a form, contact us, request a discount, enroll in a membership, or opt in to communications.
• Order information: details about products you purchase, processed through our payment provider.
• Clinical enrollment information: your date of birth, the state where you will be located for a telehealth visit, membership type, consultation status, and related eligibility or fulfillment status. Licensed providers may collect additional health information under their own privacy notices. We do not use clinical enrollment information for advertising.
• Information collected automatically: device and usage data, cookies, and advertising attribution parameters (such as UTM tags and ad-platform click identifiers).

• To provide, operate, and improve our website, products, and support.
• To respond to your inquiries submitted through our contact channels.
• To send communications you have consented to, including email and SMS.
• To process recurring payments, coordinate independent clinical review, fulfill eligible orders, manage your membership, and support cancellation or payment recovery.
• To measure and optimize our advertising using non-clinical website activity.

If you opt in to SMS, you consent to receive text messages at the number you provide. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. Consent to SMS is not a condition of any purchase.

Your mobile opt-in information and consent are never sold or shared with third parties for marketing or promotional purposes.

We use cookies and similar technologies, including advertising pixels, to understand how visitors use our site and to measure and improve our advertising. You can control cookies through your browser settings and your ad-platform preferences. We honor recognized browser privacy signals, including Global Privacy Control and Do Not Track, where required.

• Licensed providers and pharmacies: to facilitate consultation and fulfillment.
• Clinical technology partners: to securely coordinate eligibility, telehealth consultations, and clinical status for a membership.
• Payment processor: to process payments securely.
• Service providers and advertising platforms: acting on our behalf to operate the site and our marketing (subject to the SMS carve-out above).
• Legal: where required by law or to protect our rights.

We retain enrollment, transaction, consent, and fulfillment records only as long as reasonably necessary to provide the membership, meet legal and regulatory obligations, resolve disputes, and prevent fraud. Expired or abandoned enrollment attempts are deleted or de-identified under our retention process. Clinical providers and pharmacies may have separate retention duties under their own privacy practices.

We use administrative, technical, and organizational safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of the sale or sharing of personal information and of targeted advertising. To exercise these rights, contact us using the details below. We will not discriminate against you for exercising them.

Our website and products are intended only for adults. We do not knowingly collect information from children under 13, and our products are not directed to minors.

We may update this Privacy Policy from time to time. Material changes appear on this page.